How Brands Can Use the New Consumer Duty to Win Customer Loyalty

Advertising and Marketing
EMEA
Financial Services

On-demand

Online event

What Financial Services Brands Really Need To Know About Consumer Duty To Grow Their Customer Loyalty

The cost of living crisis affects us all. This on-demand webinar focuses on consumer confidence during this challenging period, exploring the opportunities it presents for brands to thrive. Our exclusive consumer confidence data indicates a stabilization of sentiment and, with consumer spending in 2023 projected at £1.5 trillion, it’s crucial that brands proactively address the economic slowdown.

Join our panel of experts – Toby Clark (Director – EMEA Research), Jonny Forsyth (Director – Mintel Food & Drink), Neil Mason (Director – Retail Research), and Samantha Dover (Category Director – Beauty & Personal Care) as they discuss the following topics:

Shaping of current consumer sentiment
Comparison with previous economic disruptions
Effective strategies for brands to best navigate the challenging environment

Don’t miss this opportunity to benefit from valuable insights and discover how your brand can help consumers at this demanding time.

Meet the Presenters

Rich Shepherd

Mintel Category Director

Having authored more than a hundred UK financial services reports, Rich is a seasoned analyst with more than ten years of experience analysing all aspects of the industry. Rich also leads Mintel’s social and economic research in the UK.

Natasha Hayes

Senior Research Analyst

Having joined Mintel from the industry, Natasha is a Senior Research Analyst in the Financial Services team. Covering most aspects of retail finance, Natasha’s most recent reports cover insurance, banking, retirement and credit products.

Dale Beaton

Principal Consultant

A marketing and brand specialist, Dale has more than 30 years of experience delivering transformational consumer insights programmes to some of the world’s largest financial services and consumer businesses.

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