Client Success Manager – China, Professional Services

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Are you passionate about data, consumer trends, and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and support a prestigious portfolio of clients across China? If yes, this could be the right job for you. 

You will be working with some of the world’s leading agencies and brands to ensure Mintel's market-leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service and insight through the whole client lifecycle of onboarding, and service engagement.

What You Will Be Doing: 

Maintain and continue to grow Mintel’s industry-leading client satisfaction and retention rates:

With Mintel clients:
Show the value of Mintel’s data and insights. Interactions may include:
1) Ensuring that clients are maximizing their Mintel insights through carrying out training/ proactive sharing and bringing your ideas on how we can improve!
2) Responding to client briefs and preparing analyses to bring data to life using pre-published syndicated content.
3) Presenting syndicated content to clients in an interactive and confident manner.
4) Delivering insightful pieces based on Mintel syndicated data and insight to ensure the client can get the ROI statement from Mintel subscription.
5) Proactively communicating with clients about the most relevant product features/insights for their specific business needs.

With Mintel internal team:
- Partner with the AM team in the PS to ensure we manage all accounts effectively and deliver client engagement plans together.
- Track account health from usage and engagement, proactively plan to minimize risk and maximize growth opportunities
- Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.
- Liaise with global PS teams to learn more best practices and bring learnings to our portfolio
- Efficiently log all service activities on our CRM system including collating detailed feedback following client engagement.

Who We Are Looking For

• 3 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of FMCG is also highly desirable.
•  A track record of delivering value to complex clients with large employee bases, an understanding of value drivers in recurring revenue business models, and a passion for driving revenue and growth.
•  Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
•  Advanced standard in the use of Microsoft Excel and PowerPoint.
•  Fluency in written and spoken Mandarin and English with first-class communication skills. This includes being totally at ease on the telephone or face-to-face with clients at a variety of levels.
•  Proven organizational skills and ability to multitask and prioritise/manage a heavy workflow.
•  A solution-driven and results-focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
•  Flexibility to travel regularly within China to meet with clients once business travel resumes.
•  Ideally you will have completed a business-related degree.

What We Offer

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
•  Blended (office/home) approach to work.
•  Approach to personal development where we encourage individuals to grow and share what they’ve learned.
•  Social events, both within the department and across the company.
•  Generous annual leave and wider circle employee benefits.
•  Additional one day off to celebrate your birthday.
•  Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
•  Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable).
•  Mental health and wellbeing support via Modern Health App.
•  Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.

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