From Shop to Showroom: The Changing Nature of the High Street

January 30, 2013
2 min read

The beginning of a new year is supposed to be a time filled with hope and optimism, when ideas and plans of what one wants to achieve for the coming 12 months are put into place. For high street retailers, and indeed their employees, there is no such luck. The first three weeks of 2013 have been unforgiving, as long established national retailers such as Jessops, HMV and Blockbuster have thrown in the towel and called in the administrators.

_So what went wrong? _

Analysts and the media frequently cite the internet as reason why once market leading institutions like HMV have gone under. There can be no denying that the internet has fundamentally impacted the traditional bricks and mortar retail model as consumers no longer have to go to physical outlet within a set time to purchase the goods and services they need and want, as companies like Amazon and eBay facilitate transactions at the consumer’s convenience, and often at a significantly cheaper price. Indeed, in RoI [KPMG’s Consumers and Convergence Ireland 2012][1] report notes that 10% of consumers have even used mobile devices, such as smartphones to make a purchase.

_Changing consumer behaviour and the future of the high street_

The aforementioned change in consumer behaviour has resulted in consumers perusing high street shops and touching, feeling and ‘trying on’ the physical product before heading home to search online for their desired purchase at a cheaper price, or consulting their mobile devices in-store for a similar reason.

In essence, high street stores will become little more than showrooms for consumers to try before they buy. And with personal finances so strained and the price differential so big, who can blame consumers?

The clothes retailer Abercrombie and Fitch offers a good example of this in practice. The US retailer’s strategy for the UK focuses on a flagship store in London (that does take sales), with its full-commerce website, supported by a strong distribution network, generating sales from the rest of the UK.

Going forward retailers would be well served to embrace such a ‘clicks and bricks’ strategy, placing greater emphasis on online and mobile platforms as sales channels and having fewer, but strategically placed physical or ‘showroom’ stores if they are to survive and thrive in the rapidly changing retail landscape.


James Wilson
James Wilson

James is a Research Analyst covering several sectors for Mintel Ireland. His specialist areas include all things digital, social media and consumer shopping habits.

More from Mintel
  • Mintel Store
    Mintel Store
    Get smart fast with our exclusive market research reports, delivering the latest data, innovation, trends and strategic recommendations....
    View reports
  • Mintel Leap
    Mintel Leap is a revolutionary new AI-powered platform that will transform your research process....
    Book a demo
Subscribe to Mintel Spotlight
Related articles
April 26, 2024
On April 23, 2024, Chicago-based premium convenience stores Foxtrot Market and Dom’s Kitchen & Market permanently and abruptly closed all 35 locations with news of a Chapter 7 filing for…
March 12, 2024
In this new blog series, Mintel reviews the latest retailer marketing and innovations, including new store openings, online developments, new concept or category launches. For this month’s highlight, our retail…
March 5, 2024
The UK homeware market has shown remarkable resilience and adaptability in recent years, having faced the extended hiatus of the COVID-19 outbreak and a cost of living crisis which squeezed…

Download the Latest Market Intelligence