24 million home and car insurance owners gripped by consumer inertia

January 17, 2006

New research from MINTEL finds that millions of apathetic British consumers could well be paying over the odds for their insurance. Indeed, over the past year almost 24 million home and car insurance owners (63% of all policy holders) renewed their cover without even looking around for a better deal.Today, in the motor insurance market half (49%) of policy holders or almost 15 million adults renewed their policy without getting alternative quotes. But it is in the home and contents insurance sector where inertia prevails, with as many as 63% of insurance holders or some 21 million adults failing to look at any of the other options available. What is more, even amongst the 30% of consumers who did look for alternative quotes before renewing their home and contents insurance, a third (11%) only went to one other provider.

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