Independent restaurant appeal–unique menus and local atmosphere could lure patrons away from chains, reports Mintel

September 25, 2011

Chicago (September 26, 2011) – Battling with low operator and consumer confidence, rising food costs and a lack of corporate support, independent restaurants can be especially hard hit during poor economic times. However, recent Mintel research reveals that indies may have some advantages over their competition, as 43% of American consumers who have visited one in the past month seek out independent restaurants over chains.

Moreover, 52% of independent restaurant users say they visit these establishments to support their local community/economy while 51% agree that independent restaurants do a good job of supporting their local community – compared to 37% who say the same of chain eateries.

“People take pride in their communities and will often reward local businesses that make their community a better place,”says Eric Giandelone, director of Mintel Foodservice. “The primary way indies underperform in relation to chains is through a lack of promotions and limited-time offers, two things that could be easily addressed with social shopping and social networking sites. “

Among those patrons who had not visited an independent restaurant in the past month, 22% of respondents said it was too expensive, but over half (56%) of people say they are willing to pay more at an indie. According to Mintel, the majority of diners are willing to pay up to 10% more for an independent dining experience for similar food and service found at a chain.

” independent restaurants have the advantage of being able to provide a unique experience for customers and have the freedom of not having to comply with government-mandated laws that chains have to face,” adds Eric Giandelone. “While chain restaurants are able to offer up a big helping of value and convenience, they need to focus on areas of opportunity where independents are rated better, such as unique menu items and local flair. “

Forty-two percent of restaurant-goers say independents are superior to chains when it comes to food quality and the ability to customize their orders. However, 21% believe they do a worse job than chains in regards to convenience and 20% say they fall behind chains in the area of fast service.

MintelAdmin
More from Mintel
  • Mintel Store
    Mintel Store
    Get smart fast with our exclusive market research reports, delivering the latest data, innovation, trends and strategic recommendations....
    View reports
  • 2025 Trends
    2025 Global Trends
    Understand what’s new and next in consumer behaviour and the impact on marketing and innovation strategies....
    Discover trends
  • Mintel Consulting
    Are you after more tailored solutions to help drive Consumer Demand, Market Expansion or Innovation Strategy?
    Ask for a customised strategic solution from Mintel Consulting today....
    Find out more
Subscribe to Press Releases
Contact Press Office
Related articles
December 17, 2024
Consumer
Article
Gen Z’s snacking habits reflect their approach to managing stress, stemming from economic uncertainties, job instability, and rising living costs. Frequent snacking has become a key coping mechanism for this…
October 16, 2024
Mintel, the experts in what consumers want and why, has announced four key trends that will shape the global food and drink industry in the years ahead. In 2025 and…
August 20, 2024
As the global population ages, longevity is realigning consumer priorities in APAC and giving food and drink brands opportunities to enhance quality of life through proactive health solutions. The United…

Download the Latest Market Intelligence