Digital Beauty – CEW’s first NY panel discussion of the year – was filled to the rafters, a testament to the relevance of Digital Marketing in Beauty. If you have missed out, read on for my 10 key take-aways.
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Kristen Yraola from Maybelline/Garnier: You are responsible to educate & entertain your consumer.
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Marisa Thalberg from Estee Lauder: You are also responsible for educating internal staff to overcome potential resistance, get the budget you need and demonstrate ROI.
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Annemarie Frank from mark.: Digital is still a new language. We have to learn how to say Thanks, Please, Where’s the toilet?
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Kristen (Maybelline/Garnier): When technology becomes invisible, that’s when you’ve done it right. (See Apple’s product range.)
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Marisa (Estee Lauder): Understand the inherent service proposition that social media has. Create great experiences.
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All agree: Mobile is the next shopping experience. The smart phone is not a phone but a device that supports your life(style)
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Marisa (Estee Lauder): Best practice examples: JetBlue, Starbucks, Best Buy, Charmin leverage traffic & bring people to the store.
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Kristen (Maybelline/Garnier): It’s not about being nerdy. You have to be kind of a cultural anthropologist with a passion for understanding consumer behavior.
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Marisa (Estee Lauder): Instead of metrics that focus on ROI, use metrics that deal with brand awareness.
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All agree: Age groups become irrelevant. Be age-agnostic. Decide what mindset you want to reach and tailor to that.
